There are two reasons why your CEs aren’t being processed by the CPE Monitor.
- Your account does not have your eProfile #, Birth Month/Day or Job Role listed or that information is incorrect. Without this information, the system cannot process your CEs correctly. Please update your profile with that information by clicking on My Profile. Enter in the appropriate information and click Save.
- You have already received CE for the lesson. Our CEs are valid for two years and you can only receive CE one time during that period (April 2021-July 2022). For example, if you received CE in April 2021, you won’t receive the CE again in April 2022.
If your account was missing your eProfile information or the system didn’t process your CEs, please email firstname.lastname@example.org and we will resubmit your CEs to the CPE Monitor. Please allow 5 business days for them to be processed and appear in your transcript.