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Flash Player and Recommended Browser

For many years Flash has been the key to interactive and engaging web content, however with newer technologies and security requirements, its time to say “goodbye”.

Ongoing issues with Flash’s functionality and compatibility with modern browser are getting worse with each browser release and in some cases are presenting issues that are unsolvable. Within the next year, browsers will begin actively blocking Flash content in ways that users with limited access to their workstation settings will be unable to overcome.

For the time being, CriticalPoint will continue to publish our content with Flash capability but you will need to use one of our recommended browsers. You will also need to confirm you are on the latest version of Flash.

Recommended Browsers
Microsoft has decided to discontinue Internet Explorer but continues to maintain the browser. The preferred browser from Microsoft is Microsoft Edge which supports the content and security requirements of our Learning Management System. We also recommend using Google Chrome and FireFox if Microsoft Edge is not available. By the end of 2019, all of our content will no longer support Flash and will be published as HTML. If you have any questions please contact your IT team.

Confirm you are using the latest version of Flash here: http://get.adobe.com/flashplayer/about/

If you are using Edge, follow the steps on this page: https://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-10-edge.html

If you are using Chrome:

  • Click “Settings.”
  • Click “Advanced Settings.”
  • Click “Content Settings.”
  • Click “Flash Settings.”
  • Turn “Block sites from running Flash” OFF.

If you are using Firefox:

  • Click the menu in the top right corner of the window, and from the menu, click “Add-ons.”
  • In the list of Add-ons, look for Shockwave Flash (another name for Flash Player) and check the status of the plug-in.
  • If the status reads “Never Activate,” click the status, and select “Always Activate” from the drop-down.
  • Close the tab, close the course window, click “Click here to go back to the course details page,” then re-launch the course. If you see the course playing this time, then Flash Player has been successfully enabled.

If you do not have Flash player installed, download and install Flash player and enable it in Firefox using the steps above.

If you are using Internet Explorer:

  • Click the cog in the top right corner of the screen.
  • In the drop-down menu which appears, click “Manage Add-Ons.”
  • In the dialog which appears, select “Toolbars and Extensions.”
  • In the list of Add-ons, look for “Shockwave Flash Object” (another name for Flash Player).
  • In the Status column, check to see whether Shockwave Flash Object is Disabled. If it is, click the row for Shockwave Flash Object to highlight it.
  • In the bottom right corner of the Manage Add-ons dialog, click the “Enable” button.
  • Close the Manage Add-ons dialog, close the course window, click “Click here to go back to the course details page,” then re-launch the course. If you see the course playing this time, then Flash Player has been successfully enabled.

If you do not have Flash player installed, download and install Flash player and enable it in Internet Explorer using the steps above.