- ABOUT US
- LIVE & VIRTUAL TRAINING
- FIELD CERTIFICATION
Effective October 2017
CriticalPoint, LLC and its affiliates (“CriticalPoint“) want you to be familiar with how we collect, use and disclose information from and about you because we understand you are concerned about your privacy, and we want to maintain your trust.
The CriticalPoint Online Services are provided on a network of websites, and are not targeted to, and do not knowingly collect Personal Information from, minors under 18 years of age. We request that these individuals do not provide Personal Information through the CriticalPoint Online Services.
2. INFORMATION WE COLLECT
CriticalPoint and our service providers may collect the following information from and about you:
Personal Information From You
We collect Personal Information when, for example, you register for or subscribe to certain Services; create a profile; take a survey; visit our CriticalPoint Online Services; use an interactive feature; participate in a community forum (such as the CriticalPoint Peer Network); or contact customer service.
Personal Information We Receive from Third Parties
“Other Information” is any information that does not reveal your specific identity, such as browser information, app usage data, information collected through cookies and other technologies, demographic information, and aggregated information.
Other Information You Submit
We collect Other Information when you submit it to us. It may include your gender, zip code, birthday, education, occupation, and interests.
Other Information We Receive from Third Parties
We may receive Other Information about you from third parties, including, for example, demographic data, social media account number, information about your interests, and information about your activities on other websites.
Other Information We Collect Automatically When You Are Online
When you access and interact with our CriticalPoint Online Services, we and our service providers may automatically collect certain information about those visits. For example, in order to permit your connection to the CriticalPoint Online Services, our servers receive and record information about your computer, device, and browser, potentially including your IP address, browser type, and other software or hardware information. If you access the CriticalPoint Online Services from a mobile or other device, we may collect a unique device identifier assigned to that device (“UDID”), geolocation data, or other transactional information for that device.
Most browsers are initially set to accept cookies, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information. You can manage the use of Flash technologies with the Flash management tools available at Adobe’s website, http://www.adobe.com/devnet/security.edu.html. Please note that by blocking any or all cookies you may not have access to certain features or personalization available through our CriticalPoint Online Services.
3. HOW WE USE YOUR INFORMATION
We use the Personal Information we collect from and about you for the purposes set forth below. Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use and disclose it for all the purposes for which we use and disclose Personal Information. We may combine Other Information with your Personal Information, and when we do, we treat the combined information as Personal Information.
To improve the quality of our products and Services and to personalize your experience by presenting content, products and offers tailored to you, we may also combine the Personal and Other Information we collect with information relating to your use of other CriticalPoint products, Services and websites. In addition, we may supplement the Personal and Other Information we collect with information from other sources, such as publicly available information from social media services, commercially available sources and information from CriticalPoint affiliates or business partners.
To provide and manage our Services. We use the information we collect from and about you to provide our products, Services and features to you, including: to process and fulfill your subscription, to send you information about your relationship or transactions with us, to measure and improve those Services and features, to allow you to comment on content and participate in promotions or rewards programs, use collaboration tools to share content and collaborate with other users, to provide you with customer support, including online chats, and to respond to inquiries. If you choose to use the collaboration tools, some of your Personal Information may be included in a directory that can be viewed and used by other users of these collaboration tools. In addition, if you have multiple product subscriptions, we may use your information to allow you to sign in to several CriticalPoint websites with the same user ID.
To deliver relevant content and recommendations. To make your experience more interesting and personalized, we may use any of the Personal and Other Information we collect to assist us in delivering content on any of our CriticalPoint Online Services.
To deliver relevant online advertising. The CriticalPoint Online Services and our service providers may use any of the information we collect from and about you (in certain cases, such as with respect to financial information, only with your express permission) to assist us in delivering relevant ads to you when you use the CriticalPoint Online Services or another service provided by CriticalPoint or unaffiliated third parties. (See Information We Collect, above, for details on the types of information we may use.) As noted above, we may work with third party online advertising companies and advertisers who help deliver these ads to you. These third parties may collect and use information about your activities on our CriticalPoint Online Services and on other websites, and Other Information about you, to limit the online ads you encounter to those we believe are consistent with your interests.
To contact you. CriticalPoint and CriticalPoint affiliates may periodically send promotional materials, surveys, or notifications related to our products and Services. To help make these materials more relevant to you, we may use and combine any of the Personal and Other Information we collect to assist us in sending you these materials. We may also use your information to contact you, including to respond to your comments, inquiries or requests. If you want to stop receiving these materials from us, please follow the instructions in the Choices and Access section below.
4. HOW WE SHARE YOUR INFORMATION
Information Made Public Through Use of Our Services and User Privacy Settings
Certain features on the CriticalPoint Online Services give you an opportunity to interact with us and others. These may include the collaboration tools, community forums, chats, creating community profiles, and rating, tagging and commenting on content or courses. When you use these features, you should be aware that any information you submit, including your name, user name, location, email address, profile information, picture, and comments you submit, may be publicly available to anyone, including other users, search engines, advertisers, third party application developers, and anyone else with access to the CriticalPoint Online Services. We are not responsible for any information you choose to submit and make public through these interactive features.
Our Disclosure of Information
To manage corporate or third-party subscriptions. If your subscription to a Service is provided in whole or in part by your employer or other third party, we may notify the provider of such subscription when you access or use your subscription. If you have a subscription associated with a professor or school, we may notify your professor or school to confirm your subscription, access or use. When providing these notices, we may reveal limited amounts of your Personal Information such as your name or email address.
To allow third-party service providers to assist us in providing and managing our Services. We may make your Personal Information available to certain third-party service providers, such as contractors, agents or sponsors, who help us manage or provide our products and Services by, for example: developing or supporting products and features; sending email messages on our behalf; processing payments; fulfilling orders; delivering subscriptions; auditing; processing data or statistics; and serving, customizing or delivering marketing or ads. These outside service providers are required to protect Personal Information entrusted to them and not use it for any other purpose than the specific service they are providing to us.
To permit unaffiliated third parties to send you promotional materials. We may share your Personal Information with unaffiliated third parties for such parties’ own marketing purposes only if you have given us permission to do so.
To complete a merger, sale of assets, or bankruptcy. If CriticalPoint sells all or part of its business or makes a sale or transfer of its assets or is otherwise involved in a merger, bankruptcy, or transfer of all or a material part of its business, CriticalPoint may transfer your information to the party or parties involved in the transaction as part of that transaction.
CriticalPoint uses a combination of administrative, technical, personnel and physical measures to safeguard Personal Information in its possession against loss, theft and unauthorized use, disclosure or modification. However, no one can guarantee the complete safety of your information. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting Customer Service in accordance with the instructions below.
6. CHOICES AND ACCESS
Your Choices Regarding Our Use and Disclosure of Your Personal Information
We give you many choices regarding our use and disclosure of your Personal Information for marketing purposes.
You may opt-out from receiving electronic communications from us (including surveys or notifications), or our sharing of your Personal Information with CriticalPoint affiliates for their direct marketing purposes by changing your account settings through the appropriate link on the website account services page or following the unsubscribe instructions at the bottom of each email.
You may also opt-out from our sharing of your contact information with unaffiliated third parties for their marketing by contacting Customer Service as detailed below.
Please note that there are certain service notifications that you may not opt-out of, such as renewal notices and notifications of changes to CriticalPoint products and Services or policies. If you have installed a mobile app and you wish to stop receiving push notifications, you can change the settings either on your mobile device or through the app.
How To Access, Correct or Update Your Personal Information
You can access, review, correct, update, delete or modify your registration or subscription profile information and modify your preferences by contacting Customer Service, as indicated below. Most registered users can also update their Personal Information online by signing on to their accounts and visiting the appropriate account management sections of our websites. Please note that if you have registered for more than one of our publications or Services, you may need to update your information for each separately.
You may also contact CriticalPoint Customer Service at email@example.com or by calling 973-256-6500 during normal business hours (8 am – 5 pm) EST Monday – Friday except holidays.
For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion (e.g., when you subscribe to a Service, you may not be able to change or delete the Personal Information provided until after the completion of such Service).
Your California Privacy Rights
California Law permits our customers who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their own direct marketing purposes. To make such a request, please write to us at firstname.lastname@example.org and include your name and the address to which you would like us to respond.
7. OTHER IMPORTANT INFORMATION
Do Not Track Disclosure. Some browsers or other tools include “Do Not Track” (DNT) features which, when turned on, send a signal to websites you visit indicating that you do not wish to be tracked across websites over time. The Worldwide Web Consortium (W3C) has been working with industry groups and regulators to develop a DNT browser technology standard to provide a common understanding as to how to interpret the DNT signals, but to date no standard has been adopted. Since there is no standard at this time, CriticalPoint does not currently respond to DNT signals. CriticalPoint will follow the progress of the W3C in developing the standard.
Location of Data. Your Personal Information may be stored, transferred to, and processed in any country where we have facilities or in which we engage service providers, and by using our products and Services, you consent to the processing and transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than in your country.
Linked Services. The CriticalPoint Online Services may also be linked to sites operated by third parties, and may carry advertisements or offer content, special offers, functionality, games or applications developed and maintained by third parties. Some of these third party sites may be co-branded with a CriticalPoint logo, even though they are not operated or maintained by us.
8. CONTACT US
We ask that you not disclose any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) when contacting us.