FAQs – Virtual Training

You should receive an email for your certificate of attendance once it has been awarded, however, you can always view the certificate by logging into your Electa account, Click on Courses, and then My Certificates.

Virtual Training Customer Service
Phone: (973) 256-6500 Extension: 255
Email: virtualtraining@trchealthcare.com

At this time, there are no post tests for the CriticalPoint Virtual Training.

In the Live Virtual Training courses, the schedule includes both breaks and lunch. As for On-Demand and Blended courses, are home study, and you run them at your own pace.

Under the “Summary” section of each course, it will specify how much time you will have before the course ends.

It is up to YOU to complete a course evaluation, which is required by ACPE to obtain CE credit for this course. Unfortunately, you do have a HARD DEADLINE for completion of this evaluation, which must be completed by the end of the course.

It is entirely your responsibility to complete the evaluation by the deadline, or you will NOT receive CE. CriticalPoint cannot help you with CE once the evaluation deadline passes.

Once you sign up, you will be given an assignment named “Tutorial,” which is a video tutorial on how to navigate the platform.

We accept all major credit cards.  Once registered, you will receive a confirmation email from Electa (Virtual Training Background) and a follow-up email from CriticalPoint with an official receipt.

Please visit the upcoming Virtual Trainings here. You can see the Live Training offerings as well as the On-Demand and Blended course offerings. Once you select the course you want to register for, click the “Register” button, and it will bring you to the Virtual Training platform where you will enter your contact information and form of payment.

The Live Virtual Training is scheduled on specific dates at specific times. Please ensure these dates do not conflict with your schedule before registering.

The On-Demand and Blended Virtual Training can be taken whenever it is convenient for you.

These classes are not refundable. Please see our Terms and Conditions here.

All virtual training is taught by instructors who are experts in their field.  To view a list of instructors, please click here.

The on-demand classes are available anytime.  The live training will be available on the first scheduled day of training.

To access the class, click on My Courses and then click on the title of the class (in blue) you would like to launch.  Once in the class, click the Open Course button.  This will open the course and all of its content.

You will receive a certificate of attendance after completing the live virtual training.  The certificate will be emailed to you after the class however, you can also find your certificate in your Electa profile under My Courses – My Certificates.

Please view this video tutorial to walk you through accessing the Course and the links to join the GoToMeeting each day.